State Farm® Insurance Agent Derek Poppell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Stout
January 3, 2025
5
out of
5
rating by Mark Stout
"Excellent staff..."
We responded:
"Thank you, Mark! I'm happy you found our staff excellent. We're here to assist with any of your insurance needs. Feel free to reach out anytime!"
Shannon Aitchison
November 15, 2024
5
out of
5
rating by Shannon Aitchison
"When you have a homeowners claim ..... it can be stressful....BUT when you have an agent that really cares and goes above and beyond to make sure you are made whole.....well that is what Derek is all about. He and his staff went above and beyond and I wouldn't trust my home with anyone else. If you want an agent that is honest, really cares about you, a kind and professional staff.....Then you want Derek Poppell w/State Farm."
We responded:
"Thank you so much for your kind words, Shannon! I’m truly grateful for your trust in me and my team. We always strive to provide the best support, especially during stressful times like a homeowner's claim. If you ever need anything, don’t hesitate to reach out. - Derek Poppell - State Farm Insurance Agent, Boise, ID"
Yoga for Life Boise
November 11, 2024
5
out of
5
rating by Yoga for Life Boise
"Derek and team are great! Very helpful and take care of you like a friend. I have had my personal insurance since 2000 and my business since 2020. If you want to be treated like more than just a customer, this is the place!"
We responded:
"Thank you so much for your kind words! We're glad to have been able to support your personal and business insurance needs over the years. Treating our customers like friends is what we strive for, and it's wonderful to know you feel that way. If you ever need anything, our office is here for you. - Derek Poppell - State Farm Insurance Agent, Boise, ID"
judy moore
November 6, 2024
1
out of
5
rating by judy moore
"Worst service I 've received in a long time. I've been a customer for over 40yrs. and Dawn was unable to give me a vehicle ins. quote in a timely manner and confused all the information I gave her."
We responded:
"Judy, thank you for sharing your feedback. I'm truly sorry to hear about your recent experience with our service. We value your loyalty over the past 40 years and regret that we did not meet your expectations this time. I'll make sure to address this with the team to improve our process. Please feel free to reach out to our office if you have any further concerns or need assistance. - Derek Poppell - State Farm Insurance Agent, Boise, ID"
Joey Pierce
October 24, 2024
5
out of
5
rating by Joey Pierce
"I started with renters insurance and quickly added auto insurance with an unbeatable rate and quick customer service i love state farm!"
We responded:
"Joey, I'm so happy you had a great experience with both our renters and auto insurance! It's wonderful to know you found our rates unbeatable and our customer service quick. We appreciate your trust in State Farm and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Derek Poppell - State Farm Insurance Agent, Boise, ID"
Keith Morris
October 9, 2024
1
out of
5
rating by Keith Morris
"I recently remarried. My wife and I were in the process of consolidating our personal effects. She swore her insurance was less expensive than mine. I checked into it, and she was correct. Please note, I was completely upfront with State Farm regarding my driving record. I did this because I didn’t want to switch insurance companies just to be dropped and have no insurance. I was completely honest with the State Farm agent about this idea as well. In fact, I brought up this idea a second time. I was assured we were good to go! So I made the jump. Well guess what? Today we were told that State Farm has changed their mind! Not only did they announce they are dropping me from coverage, they are dropping my wife and her daughter because we live in under the same roof. I called the office and reminded them of our conversation but all they could say was they had no control over corporate offices decision. Essentially, we are nothing but a pawn. HOW CAN ANYONE DO BUSINESS WITH A COMPANY THAT WILL TELL YOU ONE THING AND THEN 6 MONTHS LATER, FOR NO APPARENT REASON, CHANGE THEIR MIND!!! How can anyone trust or do business with a company whose word means so little? Now here I am in exactly the situation I was trying to avoid. THANKS STATE FARM, you have been a huge help!!"
We responded:
"Keith, thank you for sharing your experience. I genuinely understand your frustration and disappointment with the recent changes to your policy. Our goal is always to provide reliable and consistent service, and I regret that this situation has caused you and your family stress. While our office strives to offer the best support, certain decisions are indeed influenced by corporate policies. I appreciate your honesty and transparency throughout the process. Please feel free to reach out to our office if you have any further questions or need assistance. We are here to help."
Katie Porcaro
April 17, 2024
5
out of
5
rating by Katie Porcaro
"Top of the line customer service. Derek and his team take the time to get to know their customers. You can tell they truly care about their customers and making sure they provide the best service possible."
We responded:
"Thank you for the wonderful review, Katie! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family! - Derek Poppell - State Farm Insurance Agent"
Kory Puderbaugh
March 19, 2024
5
out of
5
rating by Kory Puderbaugh
"Dawn is simply amazing. She treats every phone call with the best customer service one could ask for and connects with you to see how she can best help you. Goes above and beyond to ensure you're getting the best! I normally don't write reviews but Dawn is on another level. Thank you!"
We responded:
"Kory, we are thrilled to hear about your exceptional experience with Dawn! Providing top-notch customer service and going above and beyond for our clients is our priority. Thank you for recognizing Dawn's dedication and commitment to helping you. We appreciate your kind words and look forward to continuing to serve you. - Derek Poppell - State Farm Insurance Agent, Boise, ID"
C Smith
February 28, 2024
5
out of
5
rating by C Smith
"Very professional and helpful. Quick response."
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
N Prescott
December 29, 2023
5
out of
5
rating by N Prescott
"Great experience with such professional staff who were really easy and pleasant to work with!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Rebecca Ellis
November 28, 2023
5
out of
5
rating by Rebecca Ellis
"I am very happy with my experience with State Farm. Our agent team member Seth took the time to explain our policies and make sure we were getting apples to apples with the switch from our previous insurance company. This group is very thorough and professional and I am glad we made the switch to State Farm!"
We responded:
"Rebecca, we're genuinely grateful for your positive experience with Seth. His dedication to explaining policies and facilitating a smooth transition from your previous insurer is sincerely appreciated. Thank you for choosing our team, and we're delighted to have you as part of the Derek Poppell State Farm family."
John Toman
November 13, 2023
5
out of
5
rating by John Toman
"Seth was always reaching out during our summer-long home search seeing how it was going and would help us calculate our potential house payments by quoting homeowner insurance for each unique property on which we would make an offer. Finally we had an offer accepted and Seth handled everything with the title company for closing. Thank you Seth!"
We responded:
"Thank you, John, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Spencer Williams
October 4, 2023
5
out of
5
rating by Spencer Williams
"He helped me in less than 30 minutes with my Car and Renters insurance .I'm telling my friends"
We responded:
"Thank you, Spencer! We appreciate you taking the time to leave a positive review. Please don't hesitate to reach out if you need anything."
Logan Peters
September 24, 2023
5
out of
5
rating by Logan Peters
"Great to get ahold of in times of need. Thanks for the work you’ve done with me!"
We responded:
"Thank you for the five-stars, Logan! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Linda Thomas
September 19, 2023
5
out of
5
rating by Linda Thomas
"We were having a hard time finding an insurance company willing to insure our house that is under construction. We tried different agencies, but all with the same answer, "our underwriters don't want to insure a home that is not complete... ". It just seemed crazy...it's still a structure that needs to be insured. We came across Derek Poppell's agency in Boise after a general online search for homeowner friendly insurance companies willing to insure an "under construction" house. State Farm popped up. After explaining to Seth our problem, he immediately felt he could help us. We signed up after the quote & are now going with this agency for all our homeowner, auto & any other insurance needs as we are saving money going with State Farm. Thank you so much, Seth & to Derek Poppell, thank you for your understanding of homeowner needs. Highly recommend."
We responded:
"Linda, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Nancy L Ptak
September 6, 2023
5
out of
5
rating by Nancy L Ptak
"Derek was super helpful and did some great research to get me where I needed to be with my insurance needs. I completely recommend these guys!"
We responded:
"Nancy, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business. "
Kathy Barthrop
August 22, 2023
5
out of
5
rating by Kathy Barthrop
"Not only did we save over $1,000 a year by switching to State Farm, we found the Agent to be professional, friendly and very helpful‼️Let’s just say we are thrilled to have found Seth‼️"
We responded:
"Kathy, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. "
Lorn Adkins
July 11, 2023
5
out of
5
rating by Lorn Adkins
"Dawn has been very helpful. She stays on top of questions and has always been able to provide the information that I need when I need it. Thank you!"
We responded:
"Thank you for taking the time to share your experience Lorn! We appreciate your business and look forward to seeing you again soon."
Carter Huddleston
January 12, 2023
5
out of
5
rating by Carter Huddleston
"Dawn Larsen was super helpful, she answered all my questions and made the overall experience so much fun. I can’t wait to get back in contact with her to finish up our conversation!"
We responded:
""Insurance" and "Fun" don't usually go together in the same sentence but if there's someone who can mix the two it's definitely Dawn.😁 Thanks for sharing your experience!"
Dave Kubosumi
December 7, 2022
4
out of
5
rating by Dave Kubosumi
"Dawn was excellent in trying to help me find the right coverage and best value to insure our home and property. She is one of the few nowadays that provides a commitment to quality service, with professional courtesy, and accuracy."
We responded:
"Thank you Dave, we sincerely appreciate that and looking forward to earning your business!"
David Johnson
December 2, 2022
5
out of
5
rating by David Johnson
"Excellent service. Thank You."
Michael Sowers
November 23, 2022
5
out of
5
rating by Michael Sowers
"The best State Farm agents... ever! We have been with State Farm for decades and have always had good service from many different agents, but Susan, Vickie, and Derek have gone above and beyond what we could have expected. Purchasing a new home (and closing in <3 weeks) was difficult as it is, but they submitted paperwork almost overnight, provided rates that were better than any competitors, and, they were even happy to go through old files (on their hunch!) and get us Flood insurance at an extremely low rate. They basically just took over all of that stuff for us and we were able to move on to other things. It was amazing! But then a year later, our mortgage was sold. The new mortgage company was terrible, threatening us with fines and fees with only one or two days' warning, simply because the Mortgage Company personnel were so inept and couldn't properly read the paperwork or simply because their company's name wasn't on the insurance documents. Derek and Co again to the rescue! They updated the paperwork, sent it in ASAP, and worked with them directly to get all 5 issues resolved expediently. Wow. We could not be more pleased with ANY company or service provider. Everyone in this office is absolutely top notch, and they are the friendliest people you'll ever meet."
We responded:
"WOW. I always try to respond to let people know how much we appreciate working with them but you Sir, have left me speechless with your kind words. THANK YOU, we look forward to talking again soon!"
Cassandra
October 27, 2022
5
out of
5
rating by Cassandra
"Derek is amazing to work with. He is thorough, patient and genuinely enjoys helping people. You can’t go wrong working with him!"
We responded:
"Thanks Cass, it was a pleasure working with you as well and we look forward to seeing you again soon!"
Lisa Johnson
October 4, 2022
5
out of
5
rating by Lisa Johnson
"Carol at Derek Poppell went above and beyond in helping me to get a refund. I would have never caught it myself. Excellent and professional customer service."
We responded:
"So happy to hear that Lisa, I'll be sure to share your review with Carol! We appreciate your business and look forward to working with you again soon."
Don Mccullough
September 6, 2022
5
out of
5
rating by Don Mccullough
"Very prompt service"
We responded:
"Thanks Don, it's our pleasure and we appreciate working with you!"