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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katie Porcaro

April 17, 2024

5  out of  5 rating by Katie Porcaro
"Top of the line customer service. Derek and his team take the time to get to know their customers. You can tell they truly care about their customers and making sure they provide the best service possible."
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Kory Puderbaugh

March 19, 2024

5  out of  5 rating by Kory Puderbaugh
"Dawn is simply amazing. She treats every phone call with the best customer service one could ask for and connects with you to see how she can best help you. Goes above and beyond to ensure you're getting the best! I normally don't write reviews but Dawn is on another level. Thank you!"
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C Smith

February 28, 2024

5  out of  5 rating by C Smith
"Very professional and helpful. Quick response."
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n prescott

December 29, 2023

5  out of  5 rating by n prescott
"Great experience with such professional staff who were really easy and pleasant to work with!"
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Rebecca Ellis

November 28, 2023

5  out of  5 rating by Rebecca Ellis
"I am very happy with my experience with State Farm. Our agent team member Seth took the time to explain our policies and make sure we were getting apples to apples with the switch from our previous insurance company. This group is very thorough and professional and I am glad we made the switch to State Farm!"
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John Toman

November 13, 2023

5  out of  5 rating by John Toman
"Seth was always reaching out during our summer-long home search seeing how it was going and would help us calculate our potential house payments by quoting homeowner insurance for each unique property on which we would make an offer. Finally we had an offer accepted and Seth handled everything with the title company for closing. Thank you Seth!"
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Spencer Williams

October 4, 2023

5  out of  5 rating by Spencer Williams
"He helped me in less than 30 minutes with my Car and Renters insurance .I'm telling my friends"
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Logan Peters

September 24, 2023

5  out of  5 rating by Logan Peters
"Great to get ahold of in times of need. Thanks for the work you’ve done with me!"
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Linda Thomas

September 19, 2023

5  out of  5 rating by Linda Thomas
"We were having a hard time finding an insurance company willing to insure our house that is under construction. We tried different agencies, but all with the same answer, "our underwriters don't want to insure a home that is not complete... ". It just seemed's still a structure that needs to be insured. We came across Derek Poppell's agency in Boise after a general online search for homeowner friendly insurance companies willing to insure an "under construction" house. State Farm popped up. After explaining to Seth our problem, he immediately felt he could help us. We signed up after the quote & are now going with this agency for all our homeowner, auto & any other insurance needs as we are saving money going with State Farm. Thank you so much, Seth & to Derek Poppell, thank you for your understanding of homeowner needs. Highly recommend."
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Nancy L Ptak

September 6, 2023

5  out of  5 rating by Nancy L Ptak
"Derek was super helpful and did some great research to get me where I needed to be with my insurance needs. I completely recommend these guys!"
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Kathy Barthrop

August 22, 2023

5  out of  5 rating by Kathy Barthrop
"Not only did we save over $1,000 a year by switching to State Farm, we found the Agent to be professional, friendly and very helpful‼️Let’s just say we are thrilled to have found Seth‼️"
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Lorn Adkins

July 11, 2023

5  out of  5 rating by Lorn Adkins
"Dawn has been very helpful. She stays on top of questions and has always been able to provide the information that I need when I need it. Thank you!"
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Carter Huddleston

January 12, 2023

5  out of  5 rating by Carter Huddleston
"Dawn Larsen was super helpful, she answered all my questions and made the overall experience so much fun. I can’t wait to get back in contact with her to finish up our conversation!"
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Dave Kubosumi

December 7, 2022

4  out of  5 rating by Dave Kubosumi
"Dawn was excellent in trying to help me find the right coverage and best value to insure our home and property. She is one of the few nowadays that provides a commitment to quality service, with professional courtesy, and accuracy."
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David Johnson

December 2, 2022

5  out of  5 rating by David Johnson
"Excellent service. Thank You."
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Michael Sowers

November 23, 2022

5  out of  5 rating by Michael Sowers
"The best State Farm agents... ever! We have been with State Farm for decades and have always had good service from many different agents, but Susan, Vickie, and Derek have gone above and beyond what we could have expected. Purchasing a new home (and closing in <3 weeks) was difficult as it is, but they submitted paperwork almost overnight, provided rates that were better than any competitors, and, they were even happy to go through old files (on their hunch!) and get us Flood insurance at an extremely low rate. They basically just took over all of that stuff for us and we were able to move on to other things. It was amazing! But then a year later, our mortgage was sold. The new mortgage company was terrible, threatening us with fines and fees with only one or two days' warning, simply because the Mortgage Company personnel were so inept and couldn't properly read the paperwork or simply because their company's name wasn't on the insurance documents. Derek and Co again to the rescue! They updated the paperwork, sent it in ASAP, and worked with them directly to get all 5 issues resolved expediently. Wow. We could not be more pleased with ANY company or service provider. Everyone in this office is absolutely top notch, and they are the friendliest people you'll ever meet."
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October 27, 2022

5  out of  5 rating by Cassandra
"Derek is amazing to work with. He is thorough, patient and genuinely enjoys helping people. You can’t go wrong working with him!"
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Lisa Johnson

October 4, 2022

5  out of  5 rating by Lisa Johnson
"Carol at Derek Poppell went above and beyond in helping me to get a refund. I would have never caught it myself. Excellent and professional customer service."
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Don Mccullough

September 6, 2022

5  out of  5 rating by Don Mccullough
"Very prompt service"
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Jessie Hernandez

June 20, 2022

5  out of  5 rating by Jessie Hernandez
"Derek & his team will not only understand your concerns but ensure they be handled properly starting from the beginning. Recommend him over any other State Farm agents in the area."
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Jennie Nielsen

May 9, 2022

5  out of  5 rating by Jennie Nielsen
"Nice Friendly office people. Susan helped us with all aspects."
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Harvé Smith

February 12, 2022

5  out of  5 rating by Harvé Smith
"Man these people are awesome. Not only did they correct my bill. They also got my money back that was taken from me. Now I'm kind of wishing I had dropped my old state farm insurance agent a long time ago, could have avoided a major headache. Thank you so much!"
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Frank Cole

December 13, 2021

5  out of  5 rating by Frank Cole
"The staff at Derek Poppell's State Farm office are amazing. They've provided my family's insurance for years, and I've always been pleased. This month I had questions about a "renters policy", and their office manager answered all my questions quickly and sent me a sample policy. Then, on her own, she checked w/ State Farm's underwriters to see if my existing policies would provide the coverage I needed w/o having to purchase add'l insurance. This is truly going above & beyond."
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julia Stanbrough

October 28, 2021

5  out of  5 rating by julia Stanbrough
"Stopped by in person to put a claim in. Met Dawn in person for the first time. She is so pleasant and knowledgeable. She knew me and my info immediately after I introduce myself."
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Randy Biddle

February 27, 2021

5  out of  5 rating by Randy Biddle
"Just got off the phone with Lucy and want to tell you that she is the consummate professional. She cordially and patiently took time with me to straighten out what would be best to do after our recent change in mortgage loan servicer, and a new appraisal. Because of the new appraisal, we thought it time to possibly increase our coverage. Lucy took care of all that in the same day, in fine fashion. A genuine pleasure to work with Lucy. Excellent choice, and a great credit to your agency Derek, and to State Farm. She is another pleasant reminder of why we have been customers for almost 30 years. Give that young lady a raise and a promotion!"