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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


January 12, 2023

5  out of  5 rating by Carter_the_blondy
"Dawn Larsen was super helpful, she answered all my questions and made the overall experience so much fun. I can’t wait to get back in contact with her to finish up our conversation!"

Dave Kubosumi

December 7, 2022

4  out of  5 rating by Dave Kubosumi
"Dawn was excellent in trying to help me find the right coverage and best value to insure our home and property. She is one of the few nowadays that provides a commitment to quality service, with professional courtesy, and accuracy."

David Johnson

December 2, 2022

5  out of  5 rating by David Johnson
"Excellent service. Thank You."

Michael Sowers

November 23, 2022

5  out of  5 rating by Michael Sowers
"The best State Farm agents... ever! We have been with State Farm for decades and have always had good service from many different agents, but Susan, Vickie, and Derek have gone above and beyond what we could have expected. Purchasing a new home (and closing in <3 weeks) was difficult as it is, but they submitted paperwork almost overnight, provided rates that were better than any competitors, and, they were even happy to go through old files (on their hunch!) and get us Flood insurance at an extremely low rate. They basically just took over all of that stuff for us and we were able to move on to other things. It was amazing! But then a year later, our mortgage was sold. The new mortgage company was terrible, threatening us with fines and fees with only one or two days' warning, simply because the Mortgage Company personnel were so inept and couldn't properly read the paperwork or simply because their company's name wasn't on the insurance documents. Derek and Co again to the rescue! They updated the paperwork, sent it in ASAP, and worked with them directly to get all 5 issues resolved expediently. Wow. We could not be more pleased with ANY company or service provider. Everyone in this office is absolutely top notch, and they are the friendliest people you'll ever meet."


October 27, 2022

5  out of  5 rating by Cassandra
"Derek is amazing to work with. He is thorough, patient and genuinely enjoys helping people. You can’t go wrong working with him!"

Lisa Johnson

October 4, 2022

5  out of  5 rating by Lisa Johnson
"Carol at Derek Poppell went above and beyond in helping me to get a refund. I would have never caught it myself. Excellent and professional customer service."

Don Mccullough

September 6, 2022

5  out of  5 rating by Don Mccullough
"Very prompt service"

Jessie Hernandez

June 20, 2022

5  out of  5 rating by Jessie Hernandez
"Derek & his team will not only understand your concerns but ensure they be handled properly starting from the beginning. Recommend him over any other State Farm agents in the area."

Cesar Ramos (Cesar Ramos State Farm)

May 16, 2022

5  out of  5 rating by Cesar Ramos (Cesar Ramos State Farm)
"If you're in the Boise Idaho area, and are in need of a solid experience State Farm agent, then Derek Poppell State Farm agency is who you need to call. He's extremely knowledgeable in all things insurance and was able to explain aspects of car insurance coverage's I didn't know about."

Jennie Nielsen

May 9, 2022

5  out of  5 rating by Jennie Nielsen
"Nice Friendly office people. Susan helped us with all aspects."

Harvé Smith

February 12, 2022

5  out of  5 rating by Harvé Smith
"Man these people are awesome. Not only did they correct my bill. They also got my money back that was taken from me. Now I'm kind of wishing I had dropped my old state farm insurance agent a long time ago, could have avoided a major headache. Thank you so much!"

Frank Cole

December 13, 2021

5  out of  5 rating by Frank Cole
"The staff at Derek Poppell's State Farm office are amazing. They've provided my family's insurance for years, and I've always been pleased. This month I had questions about a "renters policy", and their office manager answered all my questions quickly and sent me a sample policy. Then, on her own, she checked w/ State Farm's underwriters to see if my existing policies would provide the coverage I needed w/o having to purchase add'l insurance. This is truly going above & beyond."

julia Stanbrough

October 28, 2021

5  out of  5 rating by julia Stanbrough
"Stopped by in person to put a claim in. Met Dawn in person for the first time. She is so pleasant and knowledgeable. She knew me and my info immediately after I introduce myself."

Randy Biddle

February 27, 2021

5  out of  5 rating by Randy Biddle
"Just got off the phone with Lucy and want to tell you that she is the consummate professional. She cordially and patiently took time with me to straighten out what would be best to do after our recent change in mortgage loan servicer, and a new appraisal. Because of the new appraisal, we thought it time to possibly increase our coverage. Lucy took care of all that in the same day, in fine fashion. A genuine pleasure to work with Lucy. Excellent choice, and a great credit to your agency Derek, and to State Farm. She is another pleasant reminder of why we have been customers for almost 30 years. Give that young lady a raise and a promotion!"

Mark Annese

November 17, 2020

5  out of  5 rating by Mark Annese
"Been using Derek Poppell as my State Farm insurance agent for both my house and auto and am very pleased with the service. The staff there have always been professional, quick to respond and very helpful. Claims I've had there were handled in an expedient manner with absolutely no issues. It's been a great experience."

Chip Cole

November 6, 2020

5  out of  5 rating by Chip Cole
"Derek Poppell's staff are great. They've always given me useful and practical advice."

Darien Corbett [Blez]

June 2, 2020

5  out of  5 rating by Darien Corbett [Blez]
"This company is not only easy to work with they are very punctual on a stellar response time. As long as you are will to go the extra mile they will match you initive."

Karen Westover

February 24, 2020

5  out of  5 rating by Karen Westover
"We just purchased an apartment building in Garden City and Nancy was very helpful in getting the policy approved and all the information to the lender in a timely fashion. She is exceptional!"
Profile photo of Rick Guffey

Rick Guffey

January 2, 2020

5  out of  5 rating by Rick Guffey
"We are so thankful for Nancy Collins and her attention to detail, desire to do a great job and clear explanation of things that can be confusing. Thank you and looking forward to working with you again!!"

Joe (ShopFox)

July 19, 2019

5  out of  5 rating by Joe (ShopFox)
"We have had State Farm for many years. Derek's office has always been very helpful and kind."

De Anna Pitts

November 22, 2018

5  out of  5 rating by De Anna Pitts
"I have been with State Farm for over 2 decades. I’ve been with this specific office more than 11 years. I’ve never had anything but personal AND professional interactions with Derek and his staff. So thankful to feel like part of the family rather than just an account! Highly recommend Derek and his office."

Katrina Wendland

September 26, 2018

5  out of  5 rating by Katrina Wendland
"Derek and Nancy are awesome to work with. Would definitely recommend using Derek as your SF Agent!"

Kelly Parziale

April 18, 2018

5  out of  5 rating by Kelly Parziale
"They are very knowledgeable, professional and helpful, it's obvious that take customer care very seriously. Great, fun bunch of ladies working there too!"

Brett Shannon

February 12, 2018

5  out of  5 rating by Brett Shannon
"Great Service! I have used Derek Poppell State Farm for just over a year and they do a fantastic job for us. We have both our business and personal insurance through them. They are quick to make any changes that are needed and very friendly. Highly recommend!"

Scott Carpentier

November 17, 2017

5  out of  5 rating by Scott Carpentier
"I was in an accident less then a week ago they have already taken care of every thing for my vehicle and worked with the bank since my truck was totaled out and I am picking up my new truck today Nancy and Derek have went above and beyond to insure my wife and I are OK the best choice I made was letting them be my insurance providers they do take each person individualy and treat them like family at their office they need ten stars five is not enough"