State Farm® Insurance Agent Derek Poppell

"Dawn is simply amazing. She treats every phone call with the best customer service one could ask for and connects with you to see how she can best help you. Goes above and beyond to ensure you're getting the best! I normally don't write reviews but Dawn is on another level. Thank you!"

"I am very happy with my experience with State Farm. Our agent team member Seth took the time to explain our policies and make sure we were getting apples to apples with the switch from our previous insurance company. This group is very thorough and professional and I am glad we made the switch to State Farm!"

"Seth was always reaching out during our summer-long home search seeing how it was going and would help us calculate our potential house payments by quoting homeowner insurance for each unique property on which we would make an offer. Finally we had an offer accepted and Seth handled everything with the title company for closing. Thank you Seth!"

"We were having a hard time finding an insurance company willing to insure our house that is under construction. We tried different agencies, but all with the same answer, "our underwriters don't want to insure a home that is not complete... ". It just seemed crazy...it's still a structure that needs to be insured. We came across Derek Poppell's agency in Boise after a general online search for homeowner friendly insurance companies willing to insure an "under construction" house. State Farm popped up. After explaining to Seth our problem, he immediately felt he could help us. We signed up after the quote & are now going with this agency for all our homeowner, auto & any other insurance needs as we are saving money going with State Farm. Thank you so much, Seth & to Derek Poppell, thank you for your understanding of homeowner needs. Highly recommend."

"The best State Farm agents... ever! We have been with State Farm for decades and have always had good service from many different agents, but Susan, Vickie, and Derek have gone above and beyond what we could have expected. Purchasing a new home (and closing in <3 weeks) was difficult as it is, but they submitted paperwork almost overnight, provided rates that were better than any competitors, and, they were even happy to go through old files (on their hunch!) and get us Flood insurance at an extremely low rate. They basically just took over all of that stuff for us and we were able to move on to other things. It was amazing! But then a year later, our mortgage was sold. The new mortgage company was terrible, threatening us with fines and fees with only one or two days' warning, simply because the Mortgage Company personnel were so inept and couldn't properly read the paperwork or simply because their company's name wasn't on the insurance documents. Derek and Co again to the rescue! They updated the paperwork, sent it in ASAP, and worked with them directly to get all 5 issues resolved expediently. Wow. We could not be more pleased with ANY company or service provider. Everyone in this office is absolutely top notch, and they are the friendliest people you'll ever meet."

"The staff at Derek Poppell's State Farm office are amazing. They've provided my family's insurance for years, and I've always been pleased. This month I had questions about a "renters policy", and their office manager answered all my questions quickly and sent me a sample policy. Then, on her own, she checked w/ State Farm's underwriters to see if my existing policies would provide the coverage I needed w/o having to purchase add'l insurance. This is truly going above & beyond."

"Just got off the phone with Lucy and want to tell you that she is the consummate professional. She cordially and patiently took time with me to straighten out what would be best to do after our recent change in mortgage loan servicer, and a new appraisal. Because of the new appraisal, we thought it time to possibly increase our coverage. Lucy took care of all that in the same day, in fine fashion. A genuine pleasure to work with Lucy. Excellent choice, and a great credit to your agency Derek, and to State Farm. She is another pleasant reminder of why we have been customers for almost 30 years. Give that young lady a raise and a promotion!"

"Been using Derek Poppell as my State Farm insurance agent for both my house and auto and am very pleased with the service. The staff there have always been professional, quick to respond and very helpful. Claims I've had there were handled in an expedient manner with absolutely no issues. It's been a great experience."